Update on Shipping & Deliveries – Nov 27

🌿 Update on Shipping & Deliveries: We Appreciate Your Patience! 🌿

We want to thank you for your understanding during the Canada Post strike. Here’s what to expect with your orders:

• 📦 Backlogged Orders:
  We’re actively shipping all backlogged orders and expect them to be en route no later than tomorrow!
• 📍Orders Stuck in Transit:
  If your order seems stuck, please email us at support@pacificgrass.co, and we’ll investigate and resolve it for you. We’re experiencing a high volume of inquiries but are working through them as quickly as possible. We appreciate your patience!
• 🚚 Updated Shipping Process:
  We’re using a mix of couriers to ensure reliable delivery. Your tracking info will show which courier is handling your order.
• 📬 PO Box Deliveries:
  Unfortunately, our current couriers do not ship to PO boxes. To avoid delays, please ensure your shipping address is a physical address. If you need to update it before placing an order, you can do so here: Update Address

We’re excited to be back on track just in time for Black Friday! 🎉 We expect to be fully ready to deliver the exceptional service you expect from Pacific Grass.

Thank you again for your patience and support—we wouldn’t be here without you! 💚

— The Pacific Grass Team 🌿

*Please refrain from posting any personal information. Please contact us at support@pacificgrass.co for any order inquiries.