Best Place to buy
Weed Online in Canada

Yes, as long as your order hasn’t shipped yet:

- If you haven’t paid or your order is on hold: Go to your orders page and click "Request Change" to submit your update.


- If you've paid and it’s processing: Click "Request Change" on your orders page. If the button isn’t available, contact us via live chat or email support@pacificgrass.co with the subject "Order Adjustment."


- If you’ve received tracking info: Your order may already be shipped, but contact us anyway—we’ll try our best to help.

- To cancel: Contact us via live chat or email support@pacificgrass.co ASAP.

We're happy to help with changes whenever possible!

No worries! Sometimes the mail carrier marks a package as delivered before it actually arrives.
Please wait a few more days — it should show up soon. If it still hasn’t, reach out to us via live chat or at support@pacificgrass.co and we’ll get it sorted for you!

Orders are sometimes returned because the address provided is incomplete or incorrect. In these cases, we do require a $25 reshipment fee to cover the cost of sending the package again.

A: Contact us immediately — we can update it if the order hasn’t shipped.

Tracking can take 24 hours to to refresh after shipment

Orders are typically processed within 1–2 business days. All orders and payments must be received by 5:30 pm PST to be shipped out the next business day.

Note: Orders placed on Fridays after 5:30 pm PST to Monday 5:30 pm PST are shipped out Tuesday morning.

You’ll receive a tracking number via email once your package ships.

We use discreet, smell-proof, and unmarked packaging to ensure your privacy.

No, we only ship within Canada. We do not offer international shipping.

We primarily use Canada Post with tracking and delivery confirmation.

Please contact us within 48 hours of the expected delivery date.

No, unfortunately we do not. Packages are shipped out the next business day.

Please ensure:

- You are logged into your account
- Your billing & shipping details match exactly
- You meet the minimum order requirement
- Your payment method has been entered correctly

If the issue continues, please contact support and include a screenshot of the error message

Occasionally orders may be automatically declined due to account or security verification. Please contact support so we can review this for you.

Orders may be temporarily restricted due to system verification or account review. Please contact support for assistance.

Don’t worry! Sometimes our system experiences a slight delay in processing payments. If you see a cancellation notice but your payment went through, just email us at support@pacificgrass.co with a screenshot of your transaction as proof. We’ll verify it and make sure your order gets processed properly

If you send the wrong amount for your order, our team will manually verify it, which may take up to 8 business hours.

Overpayments: Extra funds go to your PG Wallet for future use.

Underpayments: We can use your Cashback Points to cover the difference or we will contact you

Small differences: A few cents off is fine, but large shortages require sending the remaining amount to the same deposit email

Please check your email (including spam). If you do not see confirmation within 15 minutes, contact support.

Unfortunately, mistakes can occasionally occur, but we are committed to setting things right! You can reach out via our live chat or email us at support@pacificgrass.co with your order number and photos of the issue. We’ll make it right! Our dedicated customer support team will promptly assist you.

Yes, we run regular promotions. Join our mailing list for updates.

No, only one discount code can be applied per order.

After your third consecutive monthly order, your gift will be unlocked and can be added to your cart from the PG Rewards page. You must place an order that meets the minimum to redeem it.

Your PG Gift has no expiration—you can redeem it anytime after earning it.

No, you will have to visit your PG Club account and go to the PG Rewards page to redeem the prize and add it to your cart.

If you’ve just placed your order, please email us as soon as possible so we can check if it’s still possible to include your gift. We can’t guarantee it, but we’ll do our best!

If stored properly:
Dried flower typically lasts 6–12 months when stored properly.
Edibles: 6-12 months. Refrigerating can extend this
Concentrates: 1-2 years

Flowers: air tight container in a cool, dark place, away from direct sunlight and humidity
Gummies: cool, dark or refrigerate
Shatter: fridge or freezer or airtight
Vape Cartridge: upright, cool, dark
Distillate: cool, dark, refridgerate

A: Yes — we carry CBD oils, gummies lip balm and massage stick.