About Pacific Grass
Founded in 2019 in Vancouver, BC. Pacific Grass is a Canadian online cannabis retailer that connects customers with premium flower, edibles, concentrates, and CBD — sourced from reputable growers, verified by our team, and shipped discreetly across Canada.
From one simple idea: cannabis should be easy, private, and reliable
Pacific Grass started in 2019 with a straightforward goal — build the online cannabis shop we wanted to buy from ourselves. One where the products are consistently high-quality, the ordering process takes minutes, and every package arrives without anyone knowing what’s inside.
Since then, we’ve served thousands of customers across every province and territory in Canada. Our fulfillment centre in Vancouver gives us fast access to Canada Post hubs, keeping transit times short and products fresh.
2019
Founded
Vancouver
Based in BC
Canada
Nationwide shipping
1000s
Happy customers
What Pacific Grass stands for
Quality First
Every product comes from established, reputable Canadian growers. Our team personally verifies each batch before it reaches our shelves. We don’t carry anything we wouldn’t use ourselves.
Privacy Always
Every order ships in plain white mailers with neutral return labels. No logos, no cannabis references, no way for anyone to know what’s inside. Your business is your business.
Customer Service Leader
We’re known for the best customer service in Canadian cannabis. Don’t take our word for it — read what our customers say on Google Reviews or browse our customer reviews.
How we source our products
All cannabis on Pacific Grass comes from established Canadian growers with proven track records. We don’t work with just anyone — every supplier goes through a vetting process before a single product reaches our shelves.
Review lab results
We verify THC and CBD percentages from lab-tested batches. If the numbers don’t match the claims, we don’t carry it.
Test internally
Our team tries every product before listing. If it doesn’t meet our standard for quality, potency, and overall experience, it doesn’t make the cut.
Listen to customers
We actively remove products that get negative feedback and rotate inventory based on what customers actually want. Your reviews directly shape what we stock.
Keep it transparent
No hidden fees, no bait-and-switch pricing. Every product listing shows accurate potency, weight, and pricing upfront.
Our promise
Every product on Pacific Grass has been personally reviewed and approved by our team. If we wouldn’t recommend it to a friend, we don’t sell it.
Product categories
Your satisfaction is the only metric that matters
Our support team exists for one reason: to make sure every customer has a great experience. Whether it’s a question about a product, an issue with an order, or just needing help choosing the right strain — we’re here.
When you reach out, you talk to someone on our team who knows the products, understands cannabis, and genuinely wants to help. If something isn’t right with your order, we make it right. No hoops, no fine print.
This isn’t just a policy — it’s why our customers keep coming back. Over the years, we’ve built a reputation as the customer service leader in Canadian cannabis, and we intend to keep it that way.
What our customers say
“This place is by far the superior of the online shops. The price, quality, major sale prices, and the best customer service I’ve dealt with.”
“The best online dispensary I’ve found. Great products at good prices and nice rewards. The packaging is super nice and was shipped quick.”
“Absolutely beautiful business. Super kind, super responsive, and their products are great! 10/10 recommend — I honestly couldn’t ask for anything better.”
Real reviews from real customers. See all on Google.
Honest information, not marketing hype
The educational content on this site — our dosage calculators, potency tools, and microdosing guides — is written and reviewed by the Pacific Grass team. We’re cannabis enthusiasts and retailers who use these products daily, and we built these tools because we wanted them for ourselves.
We don’t overstate what cannabis can do, and we never make medical claims. Where our content references specific data points, those come from peer-reviewed research that anyone can verify. When we don’t know the answer to something, we say so.
Our content is not medical advice. Always consult a healthcare professional for medical decisions.
What you can expect from Pacific Grass
Everything we do is built around making your experience simple, reliable, and private.
Discreet packaging on every order
Plain white mailers, neutral labels, no cannabis references. Learn more.
Fast shipping from Vancouver, BC
Central location means shorter transit times across Canada via Canada Post.
Real customer support
Live chat during business hours and email support. Real people, real answers.
Honest product descriptions
Accurate THC percentages, real weights, no inflated claims. What you see is what you get.
Rewards and savings
Earn points on every purchase, plus regular coupons and promotions.
Free cannabis tools and guides
Dosage calculators, potency tools, and microdosing guides — all free. Try one.
Get in touch
Have a question about an order, a product, or anything on this site? We’re here to help.
Live Chat
Available during business hours. Click the chat icon in the bottom-right corner of any page.
Email Support